Q and A
Q
What time is check-in?
A
Check-in is available from 3:00 PM.
Q
What time is check-out?
A
Check-out is until 10:00 AM.
Q
How do I check in?
A
Self check-in is available. After booking, we will send you instructions for online check-in.
Q
Until when is free cancellation available?
A
Free cancellation is available until 2 days before your stay. Cancellations on the day before or the day of arrival, and no-shows, will be charged 100%.
Q
How many people can stay?
A
Up to 8 guests can stay.
Q
Is parking available?
A
We provide two parking spaces exclusively for guests. Please park in front of the gate. *Other nearby lots belong to local residents, so please be careful.
Q
Are pets allowed?
A
We are sorry, but pets are not allowed at this property.
Q
Is the room non-smoking?
A
Yes, the entire house is non-smoking. If you smoke, please bring a portable ashtray and smoke outside.
Q
Can we do BBQ or have a campfire?
A
BBQ and campfires are not allowed at our property.
Q
Is cleaning provided during consecutive nights?
A
We do not provide cleaning during consecutive stays, but we can offer light cleaning, garbage collection, or additional amenities upon request.
Q
How many toilets are there?
A
There are two toilets in the house.
Q
Can we see Mt. Fuji?
A
Yes, you can enjoy views of Mt. Fuji from the property. Visibility varies depending on the weather.
Q
What amenities are provided?
A
Towels and toothbrushes are provided for each guest. Shampoo, conditioner, and body soap are available in the bathroom.
Q
What are the payment options?
A
You can pay by online prepayment or by cash on-site. *Credit card information is required for reservation guarantee.